At Clocks Depot we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfill your orders and to notify you of the status of your order.

All credit and debit card transactions are automatically passed from ClocksDepot to a secure encrypted banking gateway provided by SAGEPay. Only when you enter SagePay will you be asked for your card details. ClocksDepot do not hold any card details on their own servers as this is a security risk. Once SAGEPay have validated your cards details they will be passed to a card clearence company call Streamline who authorise or reject your payment. All this is done in less than 15 seconds from when you press Submit.

SAGEPay and Streamline are protected by a host of innovative and established encryption techniques, all of which are continually updated. SAGEPay and Streamline are regularly audited by the banking authorities to ensure complete security.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. This number may also be passed to couriers in case they need to contact you to find your delivery location.

We also monitor customer traffic patterns and site usage to help us enhance the design and layout of the store.

Will Clocks Depot disclose the information it collects to outside parties?

Clocks Depot does not sell, trade or rent your personal information to others.

For courier deliveries, we may provide certain order, delivery and product information, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

In summary

Clocks Depot are committed to protecting your privacy. We use the information we collect on the site to make shopping at ClocksDepot possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using Clocks Depot website, you consent to the collection and use of this information by Clocks Depot. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Clocks Depot welcomes your questions and comments about privacy. Please send e-mails to info@clocksdepot.co.uk

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