Clocks Depot want your shopping experience to be as simple and as trouble free as possible. Our Helpdesk area has been designed using clearly headed sections so that you can easily navigate to your desired topic. The Helpdesk area covers a number of Pre-Sales and Post-Sales questions with links to more comprehensive topic pages found elsewhere on the site and the Helpdesk area will be updated on a regular basis.

For all sales related enquiries (such as advice on the choice of product to buy or questions relating to a product you wish purchase) then please feel free call one of our sales advisors on 01296 622914. Lines are open Monday to Friday between 10.00am and 5.00pm.

If you have a problem or question relating to an order you have placed with Clocks Depot, or you are experiencing a problem with a product you purchased from Clocks Depot, then please choose the appropriate option below to help us deal with your query as quickly as possible.

Returning a product If you need or are consideing returning a product to the Clocks Depot, please ensure the product you wish to return clearly falls into one of our return guidelines below, before completing our returns request form. Damaged Product - You may return a product that was damaged on arrival for an exchange. Please read our returns policy. Unwanted Product - You may return a unwanted product within 7 days of receiving it, for an exchange or full refund. Please read our returns policy. Duplicate or Incorrect Item - You may return any duplicate or incorrectly sent products as a result of our error for an exchange or full refund. Please read our returns policy. Faulty Product - You may return a product that has become faulty within Manufacturers Warrenty period. Please read our returns policy.

Missing or Delayed Order Orders are dispatched via Royal Mail or DHL depending upon the weight, value and destination. If your order fails to arrive within the time scale outlined in the delivery categories below, then please complete our missing order form. Royal Mail Standard Delivery- Delivery usually takes 3-5 working days from dispatch date. Please read our delivery policy. Royal Mail Recorded Delivery - Delivery usually takes 3-5 days (2nd Class) & 1-2 days (1st Class) working days from dispatch date. Please read our delivery policy. Royal Mail Special Delivery - Delivery is usually next day before 1.00pm (Special delivery 1pm) or next day before 9.00am (special delivery 9am). Please read our delivery policy. DHL Delivery Service - Delivery usually takes 2-3 working days (UK) and 5-10 working days (International) from dispatch date. Please read our delivery policy.

 

Still have questions or concerns? We are aware that customers have many questions and concerns when purchasing goods over the internet. With this in mind we have put together a list of store policies and information that are quick and easy to view. We hope that these will help shopping with clocks depot a more enjoyable and worry-free experience.

Returns Policy Document Delivery Policy Document Terms & Conditions

Privacy Policy Contact Us faq's

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