The Clocks Depot terms and conditions of sale does not affect your statutory rights.

Security

All our online credit card processing is done through our secure payment facility. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. This information is not kept or passed to us.

We have taken all reasonable care to keep your order details and payments secure by using the latest encryption methods available to us, but, unless we are negligent, we will not be liable for any losses if an unauthorized third party obtains access to your information.

Payment

You can pay for your order by most major credit or debit cards including Visa, MasterCard, Maestro, Solo, & Visa Delta. We do not take American Express.

All prices quoted on our Web Site include 'Standard delivery' and VAT.

Your agreement with us

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

Delivery

To see our delivery policy, please click on our Delivery Information link.

Exchanges, Returns & Refunds

Distance selling regulations stipulate that you have a statutory right to cancel your order up to seven working days after receiving delivery of the goods. At ClocksDepot we run a 7-day, 100% satisfaction guarantee which means that if, for any reason whatsoever, you are not completely satisfied with the item you have bought - simply return it to us and we will exchange it (if you can choose something else) or give you a full refund Excluding Original Delivery Costs, no questions asked.

PLEASE NOTE THE FOLLOWING

Any goods returned for a full refund after this 7 day period will be subject to a 15% restocking fee.

All products offered for sale by Clocksdepot are new and unused and consequently all goods and their packaging that are the subject of a cancelled or exchanged order must be returned to Clocksdepot at the customers expense in the condition they were delivered, as we are unable to restock goods that have been used or damaged.

Clocksdepot are not a Catalogue company. Anyone ordering several items in hope of finding one to suit will be refused the 7-day money back guarentee.

Faulty Items

If you receive an item and find it has a problem that prevents basic operation then please contact us via email at support@clocksdepot.co.uk and we will advise you of the process to follow.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK, recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

AC Web Stores Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Customers must cover the cost of returning their WEEE item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Goods Colours & Colour Production / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Prices

The price you pay will be that specified in the checkout facility on the website. Prices for goods include postage. All prices are inclusive of VAT at current UK rates.

Contacting Us

If you wish to contact us please email us at info@clocksdepot.co.uk or alternatively you can post at:

Clocks Depot
Unit 5 Dove Court
Aston Clinton
HP22 5AQ

Telephone: 01296 630663

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